fancy's Privacy Policy

1 Introduction and Scope of Policy

fancy takes the privacy of its users seriously. This privacy policy ("Policy") explains what information we collect, how we use it, who we share it with, and how we keep it secure when you use our website, app, or any of our services.

This policy applies to all services, products, and digital assets operated under the fancycasino.cam domain. This includes online gaming, sports betting, live casino, payment processing, and customer support services.

Our services are intended for individuals aged 21 and above only. Minors are strictly prohibited from creating accounts or using our services.

2 Information We Collect

2.1 Information You Provide Directly

When you register with fancy or use our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Username and password

2.2 Automatically Collected Information

Certain information is recorded automatically while you use our services, such as:

• IP address and device type
• Browser version and operating system
• Time of site access and session duration
• Which pages were visited and for how long
• Gaming activity and betting history
• Transaction date, time, and amount

2.3 Cookies and Tracking Technologies

fancy uses cookies and similar technologies that help improve your browsing experience. Cookies are small data files stored on your device. We use three types of cookies: essential cookies (for session management), functional cookies (to remember your preferences), and analytics cookies (to improve site performance).

You can disable cookies at any time from your browser settings, though this may cause some services to not work properly.

3 Purpose of Using Your Information

Your information is collected for specific, legitimate purposes. fancy uses your information for the following reasons:

• Creating, verifying, and managing accounts
• Processing payments and maintaining transaction records
• Preventing fraud and ensuring security
• Providing customer support (24/7 live chat and email in Bengali and English)
• Sending bonus and promotional offers (with your consent)
• Meeting legal and regulatory obligations
• Improving service quality and resolving technical issues
• Providing responsible gaming information and support

4 Disclosure and Sharing with Third Parties

4.1 Approved Third Parties

fancy does not sell your information. However, information may be shared with specific third parties in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, and associated banks (Dutch-Bangla Bank, BRAC Bank, Islami Bank, etc.) receive the information necessary to complete transactions.
• Technology Service Providers: Providers of hosting, data analytics, and cybersecurity services may access limited information under contract.
• Game Providers: Evolution, Pragmatic Play, PG Soft, JILI, and others receive only the minimum information needed to operate games.

4.2 Legal Obligations

In the case of legal directives, court orders, or valid requests from government authorities, fancy may provide necessary information in compliance with the law. In such cases, we always follow a minimum disclosure policy.

5 Data Security Measures

fancy uses multiple layers of security to protect your information:

• SSL Encryption: All data transfers are secured with SSL technology, so no one can read your information in transit.
• Encrypted Storage: Stored data is protected using industry-standard encryption methods.
• Access Controls: Only authorised staff can access information for specific purposes.
• Regular Audits: Security measures are regularly reviewed and improved.
• OTP Verification: Two-step verification is in place for sensitive operations.

While we take all technically feasible steps, no data transfer over the internet can be guaranteed to be 100% secure. We therefore advise you to keep your account password confidential and avoid logging in on unfamiliar devices.

6 Data Retention Period

fancy retains your information for as long as it is necessary to provide services or as required by law. Under our general policy:

• Active account data: for as long as the account remains open.
• Closed or inactive account data: at least five years after closure (for financial records and fraud prevention purposes).
• Payment and transaction records: for the period required by law.
• Customer support conversations: up to two years.

7 Your Rights

You have certain important rights over your personal information:

7.1 Right to Access

You may request to view the information we hold about you at any time. Contact our support team and we will provide the relevant information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Changes to identity verification details may require additional verification from us.

7.3 Withdrawing Marketing Communications

You may stop receiving promotional emails or notifications at any time. However, important account-related messages (such as security alerts or transaction confirmations) will continue to be sent.

7.4 Account Closure Request

You may close your account. Even after closure, some information will be retained for the periods described in Section 6 due to legal requirements. Options for self-exclusion and limit-setting are also available on the Responsible Gaming page.

8 Protection of Minors' Data

fancy strictly enforces a 21+ age policy. We do not knowingly collect or process personal information from any minor. If a minor has created an account by mistake and this comes to our attention, the relevant account and data will be deleted immediately.

If a parent or guardian suspects their child is using fancy, please notify our support team.

9 International Data Transfers

When working with game providers and technology partners, some data may be processed on servers outside Bangladesh. In such cases, fancy ensures that third parties maintain adequate security standards and use the data only for the purposes agreed upon.

10 Changes to This Policy

fancy may update this privacy policy when necessary. Users will be notified of significant changes by email or site notification. Continued use of our services after changes are made will be considered acceptance of the updated policy. To learn more about the terms of service related to this policy, visit our About Us page.

The date of the updated policy will always appear at the top of the page as "Last Updated".

11 Contact Us

For any questions or concerns about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Chat support is available directly from any page on the site (24 hours, 7 days)
• Language: Support is available in both Bengali and English

Answers to common questions may be found on our FAQ page.