fancy's commitment to responsible gaming
Gaming is for fun — not for stress. fancy believes that ensuring every player's safety is our most important responsibility.
Our Approach
Gaming should be fun, not a burden
At fancy, we believe casino and sports betting can be an enjoyable form of entertainment — as long as it is done within limits. But for some people, gambling can become a problem, and it can happen without them realising it. That is why we treat responsible gaming not just as a compliance requirement, but as a core foundation of our platform.
Under our Terms and Conditions, you must be at least 21 years old to open an account and take part in any betting or casino activity at fancy. This limit is strictly observed and no account is kept active without age verification.
Every person's situation is different when it comes to gambling. You may play occasionally for fun, or you may feel that the game is no longer in your control. Either way, fancy is here for you. Our 24/7 live chat and email support is available at all times in Bengali and English — no judgment, just help.
Our Privacy Policy explains in detail how we keep your information secure and handle your self-control requests confidentially.
Take Control
The self-control tools
Set up your gaming experience the way you want it. Contact our support team directly at any time to activate any of the options below.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. When you reach the limit, the system will automatically alert you.
Session Time Limit
Set how long you play in a single session. When the time is up, you will be prompted to take a break — many players find this the most effective habit.
Temporary Break
Keep your account temporarily closed for anywhere from 1 day to 6 weeks. During this time you will not be able to log in and you will not receive any promotional messages.
Permanent Self-Exclusion
If you feel that stopping is the right decision, request a permanent account closure. This decision will be carried out with respect.
Talk to Support
Contact fancy's 24/7 live chat or email support — speak in Bengali and tell us your situation. Our team will help you confidentially.
Set a Limit
Self-Control Request Form
Fill in the form below and send it to our support team. We will take action within 24 hours.
Warning Signs
When to be concerned
If you notice any of the signs below in yourself or someone close to you, do not ignore them. Recognising the problem is the first step toward solving it.
- You are spending more than your budget on gaming and feeling regret afterwards
- You keep placing more bets to try to "win back" money you have lost
- You are hiding your gaming from family or friends
- You are trying to stop gaming but cannot
- Gaming is causing you to neglect work, studies or family responsibilities
- You are borrowing money or using savings to fund your gaming
- You feel irritable, restless or unable to concentrate when you are not gaming
Ask Yourself
Is gaming under control?
Ask yourself a few honest questions. These help you understand whether your gaming habits are healthy.
Am I playing for fun, or in the hope of recovering money I have lost?
Does my family know how much I am playing and how much I am spending?
Is gaming affecting my daily life, relationships or financial situation?
Can I set my own limits, or do I need help?
Get Help
Where to turn if you have a problem
Asking for help is not a sign of weakness — it takes courage. Every resource below is available to you.
fancy Support Team
Contact fancy's 24/7 live chat or email support in Bengali or English. Talk to us about account limits, self-exclusion or any concern — your identity will remain private.
Family and Loved Ones
Have an open conversation with a trusted family member or friend. Family support can be just as effective as professional help and is often more sustainable over the long term.
Professional Advice
Reach out to a mental health specialist or addiction counsellor. Confidential help is available through both government and private mental health centres in Bangladesh.
Our Commitment
fancy's responsible gaming policy
At fancy, we never market to minors or vulnerable individuals. Our platform is for people aged 21 and above only. No account remains active without age verification, and if we notice any suspicious activity we will reach out proactively.
We believe a satisfied and safe player is our greatest achievement. You can read more about how we put player wellbeing first on our About Us page.
Answers to any questions you have about responsible gaming can be found on our FAQ page.
Questions and Answers
Questions about responsible gaming
Learn More